BigProfiles

Giorgio Folena

Expert operators on complex practices: how Artificial Intelligence can make a difference in Phone Collection campaigns

Phone Collection campaigns are very complex and must take into account several variables that, if not addressed in the right way, can prevent or slow down the achievement of company objectives.   Debtors are not all the same, there are some of which are “spontaneous“, but also complex practices that require more attention and for …

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Customer Care e Customer Service: the ace in the hole of sales

Customer Service and Customer Care are not only touchpoints by which we talk to the customer, but they can also become essential sales aids. With a direct line to the customer, their function of finding solutions, and providing a positive experience with the brand, these two company activities can in effect help create warm leads and set the stage for eventual up-selling or cross-selling actions if carried out in the right way.

The right message to the right person: the Customer Service that sells

For the modern consumer, personalized services are more important than ever. According to Epsilon research, on a panel of 1,000 respondents aged 18 to 64, 80 percent said they are more willing to buy when they receive an offer customized to their needs. When Customer Service offers him something that fully reflects his needs of the moment, that phone call is no longer seen as a sale but as a solution to a need.

BigProfiles obtains ISO 27001 Certification

The level of compliance with the ISO International Standards is becoming increasingly important in SaaS and BigProfiles is one of the few italian startups to receive this certification. “This is a very important milestone for us – says Lorenzo Luce, CEO of BigProfiles – in addition to being a guarantee of the security of our systems, this certification represents an assurance for our customers’ data”

CRM and AI to Increase your Sales

The role of Artificial Intelligence will be increasingly important in the Sales Sector. One of the biggest implementations is taking place in CRMs, the very system that facilitates sales but is often not optimized enough to do so independently. Thanks to the combination of CRM and Artificial Intelligence, in the near future we will see these transformations where they are most impactful and able to change the way we are used to looking at a CRM.

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